Terms & Conditions

Welcome to Sitara! These Terms & Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our website and making a purchase, you agree to abide by these terms.

1. General Information

  • Sitara Jewels operates this website to provide customers with high-quality jewelry products.
  • We reserve the right to modify, update, or discontinue any part of our website, services, or products without prior notice.

2. Eligibility

  • To make a purchase, you must be at least 18 years old or have parental/guardian consent.
  • By placing an order, you confirm that all information provided is accurate and complete.

3. Orders & Payments

  • All orders are subject to availability and confirmation of payment.
  • We accept multiple payment methods, including credit/debit cards, UPI, and other secure online payment options.
  • Prices listed on our website are in [currency] and are subject to change without notice.

4. Shipping & Delivery

  • We aim to process and ship all orders within the timeframes mentioned in our Shipping Policy.
  • Delivery delays due to unforeseen circumstances (weather, customs, courier delays) are beyond our control.
  • Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, additional charges may apply for reshipping.

5. Returns & Exchanges

  • We offer a 24-hour return policy after successful delivery. For details, please refer to our Return & Exchange Policy.
  • Returned items must be unused, in original packaging, and meet our return conditions.

6. Product Descriptions & Accuracy

  • We strive to provide accurate descriptions and images of our products. However, slight variations in color, size, or design may occur due to differences in screen displays and handcrafted nature.
  • We do not guarantee that product descriptions or other content on our website are error-free. If you receive an item that does not match the description, please contact us.

7. Intellectual Property

  • All content on this website, including images, logos, designs, and text, is the property of Sitara Jewels and is protected by copyright and trademark laws.
  • You may not use, reproduce, or distribute any content from our website without prior written permission.

8. Limitation of Liability

  • Sitara Jewels is not liable for any direct, indirect, or incidental damages arising from the use of our website, products, or services.
  • We are not responsible for delays, losses, or damages caused by third-party shipping providers.

9. Fraud & Misuse

  • We reserve the right to refuse or cancel any order if fraudulent activity is suspected.
  • Any misuse of discount codes, promotions, or website features may result in order cancellation.

10. Changes to Terms & Conditions

  • Sitara Jewels reserves the right to update these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website.

11. Contact Information

If you have any questions about our Terms & Conditions, feel free to contact us:

πŸ“§ Email: customercare.sitarajewels@gmail.com
πŸ“ž Phone: +91-9082727497

Thank you for shopping with Sitara!